hero789 Privacy Policy
Your personal data matters to us. This policy explains exactly what information we collect, why we collect it, and how we keep it safe for every player in the Philippines.
What We Collect and Why
A clear, section-by-section breakdown of how your data is handled on hero789.
Information You Provide Directly
When you register on hero789, we collect the personal details you submit through the registration form, including your full name, date of birth, email address, and contact number. This information is required to verify your identity, confirm you meet the minimum age requirement of 21 years, and set up your account securely. We also collect any details you provide when updating your account profile or submitting a support request through our platform. Financial information such as your preferred payment method and transaction history is recorded solely to process your deposits and withdrawals in Philippine pesos (PHP). All directly submitted data is stored with strict access controls and is never shared with unauthorised parties. If you contact our team with a query or complaint, the content of that communication is retained to allow us to follow up and resolve the matter properly. You may update your personal details at any time through your account dashboard, and we will process correction requests promptly upon verification.
Data We Collect Automatically
When you access the hero789 platform, certain technical information is collected automatically to ensure the service operates correctly and securely. This includes your device type, operating system, browser version, IP address, and the pages or sections of the platform you visit during each session. Session data helps us understand how players in the Philippines navigate the platform, which allows us to improve usability, fix technical issues, and optimise mobile performance. We may also collect information about the frequency and duration of your platform sessions to help identify unusual account activity that could indicate unauthorised access. This automatically collected data is processed in aggregate where possible and is not used to build individual marketing profiles without your consent. Log files and session records are retained for a limited period consistent with our security obligations and applicable Philippine regulations. No automatic data collection is used to make fully automated decisions that could significantly affect your account standing without human review.
Cookies and Similar Technologies
hero789 uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and ensure the platform functions correctly across your visits. Essential cookies are strictly necessary for the platform to operate and cannot be disabled without affecting your ability to use key features such as account login and transaction processing. We may also use functional cookies to remember your language and display settings so that your experience feels consistent each time you return to the platform. Analytics cookies, where used, help us understand aggregated usage patterns so that we can continue improving the platform for players across the Philippines. You can manage your cookie preferences through your browser settings, though disabling non-essential cookies will not affect your access to core platform features. We do not use third-party advertising cookies or permit external advertisers to place tracking technologies on our platform. For more detail on which cookies are active during your session, please refer to the cookie notice accessible from your account settings.
How We Use Your Information
The personal data we collect is used exclusively for purposes directly related to operating the hero789 platform and fulfilling our obligations to registered members in the Philippines. Your account data is used to verify your identity, process financial transactions in Philippine pesos, administer your participation in promotions available through the Latest Promotions and Voucher sections, and provide you with personalised account support. We use transactional data to detect and prevent fraud, money laundering, and other forms of financial abuse that could affect the integrity of the platform. Platform usage data is analysed in aggregate to improve the responsiveness and reliability of our mobile-first service. Where required by Philippine law or a lawful order from a competent authority, we may be obligated to disclose specific account data — in such cases, we will only disclose the minimum information necessary and will notify you where legally permitted. We do not use your personal data for unsolicited third-party marketing, nor do we sell your information to data brokers or advertising networks.
When We Share Your Data
hero789 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processing partners, identity verification services, and technical infrastructure providers — and these partners are contractually bound to process your data only for the specific purposes we authorise. Where fraud prevention or responsible gaming obligations require it, we may share data with relevant Philippine regulatory bodies or licensed gaming authorities. Any data sharing with third-party partners is conducted under strict data processing agreements that require those parties to apply security standards equivalent to our own. We do not share your personal details with other registered players, and your account information is never visible to anyone other than our authorised staff and your own account dashboard. In the event of a merger, acquisition, or material change in platform ownership, we will notify affected members and ensure that data protection standards are maintained throughout any transition. For questions about specific data-sharing arrangements, you may contact our support team at any time.
How We Protect Your Data
hero789 applies industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction at every stage of processing. All data transmitted between your device and our platform is encrypted using secure protocols, ensuring that sensitive information such as login credentials and financial details cannot be intercepted in transit. Access to personal data within our organisation is strictly limited to staff members who require it to perform their authorised duties, and all such personnel are subject to confidentiality obligations. Our systems are monitored continuously for suspicious activity, and we conduct regular security assessments to identify and address potential vulnerabilities before they can be exploited. In the unlikely event of a data breach that could affect your rights or freedoms, we will notify you and the relevant Philippine data protection authority within the timeframes required by applicable law. We strongly recommend that you also take responsibility for your own account security by keeping your login credentials private and logging out of shared devices after each session. If you suspect your account has been compromised, please contact our support team immediately so that protective measures can be applied without delay.
How Long We Keep Your Data
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine regulations governing online gaming and financial record-keeping. Account registration data is retained for the duration of your active membership and for a defined period following account closure, as required by anti-money laundering regulations and gaming compliance standards. Transaction records are maintained for a minimum period specified by Philippine financial regulations, after which they are securely deleted or anonymised. Data collected for fraud prevention and security monitoring is retained for as long as it remains relevant to an ongoing investigation or compliance obligation. If you request deletion of your account and associated data, we will process that request in accordance with our legal obligations — some records may be required to be retained even after account closure to satisfy regulatory requirements. Where data is retained beyond the active account period, it is held in restricted-access storage and is not used for any active marketing or operational purpose. You may submit a data retention query to our support team at any time to understand what specific records are held about your account.
Your Rights as a Data Subject
As a registered member of hero789 based in the Philippines, you have rights over your personal data under applicable Philippine data privacy legislation, including the right to be informed about how your data is used, the right to access a copy of the personal information we hold about you, and the right to request correction of any inaccurate records. You also have the right to request deletion of your personal data in circumstances where it is no longer required for the purpose for which it was collected and where no overriding legal obligation requires its retention. Where we process your data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of any processing carried out prior to withdrawal. If you believe your data has been processed in a manner inconsistent with this policy or applicable law, you have the right to lodge a complaint with the relevant Philippine data protection authority. To exercise any of your data rights, please contact our support team — we aim to respond to all verified requests within the timeframes required by applicable regulations. We will never penalise you for exercising your data rights, and all requests are handled with full confidentiality. For general questions about your account or data, the FAQ page also contains helpful guidance.
Common Privacy Questions
Quick answers to what players in the Philippines most often ask about data handling on hero789.
Questions About Your Data?
Our support team is available around the clock for players across the Philippines. You can also visit our FAQ for quick answers, or log in to manage your account preferences directly.